News Release

Ontario Improving Care for Patients with Complex Conditions in North West Toronto

Community Initiatives Focus on Coordinated Care, Reducing Hospital Admissions

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Ontario is working together with local health care teams in North West Toronto to provide better, personalized care for seniors and patients with complex medical conditions. 

Mike Colle, MPP for Eglinton-Lawrence, today announced the creation of the North West Toronto Health Link to support better care for seniors, youth and individuals with complex health conditions. Colle made the announcement to a group of Holocaust survivors at Baycrest Health Sciences’ Café Europa social program.  

Ontario is continuing to move forward with its plan to provide more coordinated care for patients through greater collaboration between different health care providers.  New  initiatives in North West Toronto are focused on the five per cent of patients with the highest needs, often with multiple, complex conditions, and who account for two-thirds of Ontario’s health care dollars. 

The North West Toronto Health Link joins more than 60 Health Links already established in communities across Ontario – each one tasked with providing complex needs patients with better care through individual care plans and coordinated support from a tightly knit team of providers that could include doctors, nurses, specialists, hospitals, home care, long-term care, assistive living, community health centres, mental health providers and community agencies such as the Alzheimer’s Society.

Baycrest has been appointed by the Toronto Central Local Health Integration Network as the lead coordinating organization for the North West Toronto Health Link and will work with many community health care partners to foster greater collaboration in the care delivery model.

Providing better care for seniors and patients with complex conditions supports Ontario’s Action Plan for Health Care.  It is also part of the Ontario government's four part economic plan to build Ontario up by investing in people’s talent and skills, building new public infrastructure like roads and transit, creating a dynamic, supportive environment where business thrives and building a secure savings plan so everyone can afford to retire.


“Ontario continues to integrate and improve access to health care — making health care more accessible and providing the kind of high needs continuous care in their homes and communities that works best for patients. We’re focusing on ways to provide seniors and patients with high needs with continuous care in their homes and prevent avoidable hospital admissions.”
— Dr. Eric Hoskins, Minister of Health and Long-Term Care

“People with complex medical conditions often have several doctors and other health providers that they see on a regular basis. The North West Toronto Health Link will deliver more coordinated care to these individuals, which we anticipate will lead to better health outcomes,” — Mike Colle, MPP for Eglinton-Lawrence 

“Addressing the needs of seniors with mental health and behavioural response issues will be a key priority in our Health Link, along with focusing efforts on addressing the needs of younger patients with complex care needs, and those who are at risk of becoming complex.”
— Linda Jackson, vice-president of Residential, Community and Brain Health at Baycrest and executive lead of the North West Toronto Health Link


  • Health Links have expanded to 67 in communities across Ontario. 
  • A study found that 75 per cent of seniors with complex conditions who are discharged from the hospital receive care from six or more doctors. 
  • In order to establish a Health Link, strong representation from local primary care providers and the Community Care Access Centre is required.
  • There are 34 Medically Complex Demonstration Pilot projects across Ontario. 
  • The boundaries for the North West Toronto Health Link extend from St. Clair Ave. in the south to Hwy. 401 in the north, and east to west from Dufferin St. to Yonge St.
  • There are 120,000 residents in this section of the city, including a high number of seniors and youth with complex health needs

For more information on this press release, please contact:

Kelly Connelly
Senior Media Officer
Baycrest Health Sciences