News Release

Delivering Culturally-Sensitive Care for Francophone Clients

Toronto is home to more than 50,000 Francophones

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TORONTO, ON (January 20, 2015) – Toronto Central Local Health Integration Network (LHIN), in partnership with La Passerelle-I.D.É., is launching a new cultural competency training program aimed to improve care for Francophone patients, caregivers and their families. 

Toronto Central LHIN has recognized that quality of care and patient safety can be compromised when health care providers do not respond to language and cultural preferences and differences. This is one of the key reasons why the LHIN is strongly committed to improving the capacity of health service providers to deliver culturally competent care. 

Training will start with 70 health service providers who currently serve Francophones. The training will help participants, employees and staff from all levels to consider different ways to interact with Francophone clients in a culturally sensitive way. The second wave of training will target other health service providers later this year.


“The Francophone population living or receiving care in the Toronto Central LHIN has specific cultural and linguistic characteristics and challenges. To better serve this population, we are rolling out a training program for providers that will support them to deliver culturally sensitive care to Francophone patients, caregivers and families. The LHIN is happy to partner with La Passerelle-I.D.É., a leading Francophone agency with a proven track record for cultural competency training, to develop this important initiative.”

– Camille Orridge, CEO, Toronto Central LHIN

“La Passerelle-I.D.É. is both proud and excited to contribute to the development of this training program that will support Toronto’s health care providers to continue to deliver top notch services to all communities including the Francophone community. The local health care system at work in Toronto is recognized nationally and internationally and with this cultural competency training we aim to support further excellence in patient care.”

– Léonie Tchatat, Executive Director, Passerelle-I.D.É.


About the Toronto Central LHIN

Toronto Central Local Health Integration Network (LHIN) has the highest concentration of health services in Ontario with more than 170 health service providers delivering 210 programs. Toronto Central LHIN is responsible for planning, integrating and funding local health services that meet the needs of 1.2 million residents and thousands of other Ontarians who come to Toronto for care.

About La Passerelle-I.D.É.

La Passerelle-I.D.É., a leading Francophone agency specializing in cultural competency training for individuals and institutions across Ontario – including schools, community health centres and non-profit organizations – was identified to be the lead partner in the project and be responsible for the deliverables of the initiative.

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For more information

Tharcisse Ntakibirora

French Language Services Coordinator

Toronto Central LHIN

416-921-7453 ext. 360